Privacy Policy.

1. Introduction and Scope

This Privacy Policy describes how SecureLend, Inc., a Delaware Corporation ("SecureLend," "we," "us," or "our"), collects, uses, discloses, and protects information in connection with our business-to-business software-as-a-service platform and related services (collectively, the "Services").

This Privacy Policy applies to:

• Visitors to our website at www.securelend.ai
• Business clients (financial institutions) that subscribe to our Services
• Employees, contractors, and authorized users of our business clients who access our platform
• Consumer data that we process on behalf of our business clients as a service provider
• Users who interact with SecureLend through AI assistant platforms such as ChatGPT or Claude

PART A: BUSINESS CLIENTS AND USERS

This section describes how we collect and use information about our business clients and their employees/authorized users who access our platform.

2. Information We Collect

2.1. Information You Provide Directly

• Register for an Account: Company name, business contact information, job title, email address, phone number, billing information, tax identification number
• Use Our Services: Login credentials, user preferences, account settings, support requests, feedback
• Communicate with Us: Email correspondence, chat messages, phone call recordings (with notice), survey responses

2.2. Information We Collect Automatically

When you access or use our Services, we automatically collect certain information through cookies, log files, and similar technologies:

• Device Information: IP address, device type, operating system, browser type and version
• Usage Information: Pages viewed, features accessed, time spent on pages, click patterns, search queries
• Location Information: General geographic location based on IP address

3. How We Use Information

3.1. Service Delivery

• Provide, operate, and maintain the Services
• Create and manage your account
• Process payments and billing
• Authenticate users and prevent unauthorized access

3.2. AI Model Improvement

We may use aggregated, de-identified data to train and improve our AI models. No personal information is used for training cross-tenant models.

PART B: CONSUMER DATA PROCESSING

SecureLend acts as a data processor for our financial institution clients.

5. Our Role as a Service Provider

SecureLend acts as a service provider (under CCPA) and data processor (under GDPR) when we process consumer personal information on behalf of our financial institution clients.

Important: We do not make lending decisions. All credit decisions are made by the financial institution, not by SecureLend.

PART C: AI ASSISTANT MARKETPLACE

5A. AI Platform Data Flow

When you use SecureLend through ChatGPT, Claude, or a compatible AI assistant:

• Your financial queries travel through the AI platform's infrastructure before reaching SecureLend's systems
• SecureLend processes the structured data sent by the AI assistant
• Results are returned via the AI assistant interface

8. Data Security

We implement comprehensive technical safeguards including:

• Encryption: TLS 1.3 in transit; AES-256 at rest
• Access Controls: Role-based access, MFA, least privilege
• Certifications: SOC 2 Type II annual examination

16. Contact Us